Customer Service

Book salon and hotel appointments

locate, dispense, pack, and label a prescribed medication for a patient that is then reviewed for accuracy by a pharmacist before dispensed to the patient.
Receiving written prescriptions from patients and verifying that information required on a prescription is complete.
Tracking inventory.
Preparing new prescription and refill requests for patients.

Analyzes information gathered from callers, determining whether urgent action is required, and ensuring the appropriate insurance coverage and services are accessed Medicare, Medicaid, or private insurance plans. Initiates corrective action, when necessary, to resolve complex customer requests or needs.
Responds to RCM voice mail and email in a timely manner
Routes telephone calls and mail to appropriate departmental resource for follow up on problem accounts
Communicates effectively with various departments within Revenue Cycle Management
Researches explanation of benefits (EOBs) and/or denials in imaging system in order to assist patients and explain balances
Meets or exceeds team Quality Assurance standards
Escalates more complex inquiries to Senior Customer Service Specialist for support and resolution
Greeted customers
Managed customer accounts
Resolved customer issues
Booked appointments for clients
Help customers with complaints , questions,give customers information about products and services. Take orders and process returns
Upselling insurance if applicable
Handling inbound calls and emails