Client Services

Contract work
 Facilitated seamless account creation, COVID-19 testing, and test result delivery for over 50+ travelers, ensuring a smooth customer experience from start to finish.
 Resolved account access issues, test retrieval concerns, and transaction refunds promptly and effectively, resulting in high customer satisfaction ratings and increased customer retention.
 Prioritized customer safety by efficiently managing traffic flow and preparing COVID testers for each swabbing station, ensuring smooth operations and reducing wait times.
 Demonstrated strict adherence to HIPAA compliance through the meticulous review, audit, and scanning of sensitive documents, protecting customer confidentiality.
 Maintained a clean and organized workspace in accordance with HIPAA and OSHA standards, fostering a secure and professional working environment.

 Streamlined cart transportation operations by efficiently moving carts from departures, baggage claim, garage, and rental car center to designated collection areas, ensuring a seamless passenger experience.
 Demonstrated leadership skills by training new team members on cart transportation, organization, and safety protocols, contributing to the development of a knowledgeable and cohesive workforce. Actively participated in the safety committee to enhance workplace safety measures.
 Maintained high standards of cleanliness and sanitization by conducting routine cleaning and sanitization of carts, CMUs, EQRs, cart tracks, locks, keys, and equipment, promoting a hygienic and safe environment for passengers and staff members.
 Delivered exceptional customer service to passengers, acting as a reliable liaison between the company, airport operations, and border control, resolving issues and providing necessary assistance, enhancing overall customer satisfaction and loyalty.