System Administrator

• Extensive experience managing and maintaining Microsoft Intune, including device enrollment, configuration of policies, and application management.
• Deployed, configured, and managed Hyper-V and Azure VMs for various services, including IIS web applications, Active Directory, FTP, email archiving, and SQL databases.
• Regularly performed Active Directory tasks such as managing user accounts, configuring policies, and ensuring synchronization between on-premises and cloud-based environments.
• Configured Fortinet firewalls and conducted regular security assessments to identify and address vulnerabilities.
• Utilized AI technology to improve scripts, resulting in increased efficiency and accuracy of automated processes.
• Implemented an Asset Management Solution (Snipe-IT) to track inventory of 100+ devices, resulting in increased efficiency and accuracy of asset management processes.
• Implemented ConnectWise to improve remote management of user desktops and virtual machines in both on-premises and Azure environments, resulting in increased efficiency and reduced downtime for end-users.
• Developed processes to perform audits biannually, ensuring compliance with company policies and regulations.
• Provided Salesforce support, including troubleshooting and training users on system features and best practices.
• Skilled in Logitech Rally video conferencing systems, including setup, troubleshooting, and maintenance.

• Supported 50+ users globally in Mexico, South Africa, and United States.
• Planned and implemented infrastructure for a network spanning 2 geographical locations
• Developed and maintained an MDM solution that improved speed of end user onboarding by 90%
• Standardized and replaced 80% of end user workstations while reducing cost by $550 per user
• Implemented Spiceworks Ticket System
• Managed and maintained Hardware Inventory System with 100+ devices across 9 countries
• Worked closely with QHSE Executive with implementing company wide Security Policy
• Migrated 500 GB of sensitive company data from non-secured location to SharePoint
• Mentored IT Associate
• Administered Office 365, Microsoft Teams, Outlook/Exchange, Azure AD, Intune, and Powershell automation.
• Managed RingCentral Voice over IP (VoIP)

•Partnered with senior technicians and acquired valuable knowledge related to their internal systems.
•Collaborated with Technology Department performing tasks as needed.
•Performed Preventative Maintenance throughout district.
•Performed imaging of desktops and laptops throughout district.

•Ranked number two in Total Tech Support units sold for the entire store in the first month.
•Established positive relationship with clients and performed a quick fix on their device when applicable.
•Actively listened to clients and asked probing questions about their issue to record pertinent information.

•Handled time-sensitive tasks to ensure registers, lottery machines, and self-checkout machines were operational before the store opened daily.