Customer Service

- Effectively managed high level of inbound calls and texts
- Accurately maintained patient data in EMR Systems
- Verified insurances and submitted insurance claims
- Completed quarterly HIPAA trainings
- Engaged in high quality customer service and patient care
- Helped office to adopt Google Suite and updated office forms and documents
- Maintained patient schedule and made specialist referral appointments
- Managed social media on Facebook to keep customers informed of hours and any changes to all offices
- Accurately ordered glasses and contact lenses
- Process patient and insurance payments and bills

- Effectively managed inbound calls
- Verified insurances and submitted insurance claims
- Ran and maintained optical lab and equipment
- Engaged in high quality customer service and patient care
- Created insurance how-to guides for the office
- Managed and trained staff, introducing them to the optical field
- Processed patient and insurance payments and bills
- Completed insurance and patient account audits
- Billing and collections for insurances and patients
- Daily fund reconciliation reports for bookkeeping
- Maintain patient records room and chart filing
- Maintain patient schedule and patient recalls
- Complete patient preliminary exam testing
- Manage social media on Facebook for outreach and notifications of office changes and hours

- Manage and train staff to industry standard
- Accurately complete open and closing cash reconciliation
- Maintain Inventory Management
- Uphold Loss Prevention standards
- Meet District Sales Goals
- Regional Leader in Warranty Sales
- Maintain store to corporate plan-o-gram specifications

- Designs textiles for printing with dropshipping partners
- Manages Etsy store and Shopify website to worldwide audience
- Performs social media management and email marketing
- Etsy Star Seller Awards for customer service and high reviews
- Completes bookkeeping and tax preparation
- Manages Influencer marketing and promotions
- Constantly learning about all things entrepreneurial
- Engages in SEO and web store best practices
- Maintains highly regarded customer service quality
- Maintains relationships with several dropshipping companies

2 Years General Education + Art, did not graduate
GPA: 3.596