Senior Data Analyst PC-Doctor
• Managed end-to-end data workflows, including data extraction, transformation, and loading (ETL) processes, ensuring data accuracy and consistency.
• Conducted experiments with SQL indexing and filtering techniques, ultimately optimizing the SQL code, and realizing a 30% reduction in data access time on a database with tens of billions of rows of data.
• Created 3 population reports in PowerBI that provided valuable insights into demographics and user location enabling data-driven decision making for internal stakeholders. Reports were widely adopted by business clients and the sales department in determining marketing campaigns and customer retention strategies.
• Implemented advanced statistical techniques and predictive models in Python to perform predictive analysis on system error patterns. Developed an automated process using Pentaho Suite and Jenkins which monitored BSOD system counts and other critical KPIs in real-time. Automated system proactively alerted the IT team to any sudden spikes in system errors, enabling them to respond swiftly and reducing response time by 80%.
• Conducted in-depth research to understand and identify key pain points in the existing root cause analysis process. Developed a set of SQL templates that allowed for quick data extraction and transformation, automating the initial steps of data preparation, and eliminating the need for manual data manipulation. Integrated the SQL templates into Microsoft Excel and developed custom-designed dashboards in Tableau that visualized the results in a visually engaging and actionable format.