Customer Success

● Assisted personal shopper with all aspects of business: selling, clientele, and operational functions
● Provided retail support and process all POS transactions
● Followed through on special orders, alterations, and shipping
● Exhibited profound computer knowledge, attention to detail, and operational skills
● Ability to handle several projects simultaneously
● Maintained appearance of fitting rooms and lounge
● Ensured compliance of holds and memos
● Assisted with fittings and appointments for clients
● Created and maintain relationships with customers
● Assisted in biannual fashion show coordination

● Supported all growth and development strategies for targeted customer segments at the store level
● Enabled Client Advisors to cultivate, develop, and strengthen relationships with customers
● Leveraged available reports to ensure Client Advisors achieved overall client development and selling KPIs
● Executed all client development specific initiatives in-store, in partnership with Group Sales Managers and the Market/Metro Manager
● Implemented company initiatives of customer cultivation, Omni selling tools, and Omni selling and service
● Built close relationships with top clientele, while identifying opportunities for the store to strengthen client relations
● Partnered with Brand Experience in coordinating in-store experiences
● Coached Client Advisors on best practices in building client relations
● Partnered with Group Managers to monitor performance of team members and identify opportunities
● Partnered with Market Trainers to receive and deliver on-going training to team members
● Provided a collaborative and welcoming environment for Client Advisors
● Partnered with coworkers on completion of work to achieve plan

Day-to-day support of the sales process for onboarding new licensing & profiles customers
● Managing / Uploading / Updating images and content on retailers’ portals.
● Regularly check customer websites for correct images, logos, specifications, and report and amend discrepancies as required.
● Work closely with and communicate directly with the sales team on client & vendor contacts during the initial sale process, from proposal to closing.
● Complete customer set-up sheets/quote sheets/sample requests/image requests – as needed by account.
● Provide administrative support as needed in areas of the business such Sales, Order Management and Marketing.
● Manage ecommerce product matrix data for every market introduction
● Gathering of samples, compiling content as needed for respective accounts etc.
● Manage any special projects assigned by the Account Manager as needed to support growth and management of accounts
● Support inside sales reps with order inquiries, updating customer accounts, inventory inquiries, RA’s, etc.
● Assist with showroom organization and preparation for market
● Attain expertise in our brands regarding market, product, life cycle, and price points.