Data Analyst with a degree in Environmental Design, Policy & Planning. Skilled in data acquisition and data modeling, statistical analysis, machine learning, deep learning, and big data. With a background in customer service and environmental planning, I bring strong skills in communication and project management to data science projects with a desire to build projects and provide actionable insights that make a difference. Recently completed the Google Data Analytics Certificate - a comprehensive, hands-on program that encompasses the full spectrum of the data analysis process.
• Worked closely with other teams to create production schedules that met client needs and maximized efficiency
• Maintained professional and clear communication with over 150 clients weekly providing updates and resolving scheduling conflicts
• Recognized as apart of the 2021 Scheduling Coordinator Team with the Highest KPI
• Responsible for testing new business processes software solutions, provided feedback, and made suggestions for improvements
• Processed customer orders with a high level of accuracy and attention to detail, increasing customer satisfaction and visual appeal
• Increased team efficiency and productivity by successfully implementing changes to order fulfillment process
• Trained and mentored 5 new team members with hands-on instruction
• Collaborated closely with the professor to create and maintain a positive and supportive learning environment for a group of 60 students
• Contributed to class preparation, including creating assignments and tests, monitored student attendance and participation, facilitated quizzes
• Hosted weekly office hours for an hour, during which students could ask questions, receive feedback on their work, and discuss any issues or concerns
• Collaborated with the professor and two other teaching assistants in guiding students through the Stella Professional simulation modeling program
• Tested new simulation models under the professor's supervision, focusing on analyzing graph variables to create successful model graphs and comparative runs
• Developed a comprehensive video tutorial after completing the simulation trials, providing students with clear and detailed guidance through the project
• Provided excellent customer service to customers both in-person and over the telephone, demonstrating strong communication skills in a friendly, approachable demeanor
• Demonstrated in-depth knowledge of menu options and ingredients, effectively answering customer questions and providing recommendations based on their preferences and dietary needs
• Accurately processed customer transactions and handled various forms of payment, including cash, credit, and checks, ensuring accuracy and attention to detail in all financial transactions
• Effectively communicated with healthcare providers and patients regarding complex insurance policies and medical histories
• Assisted licensed pharmacist with the preparation of patient prescriptions adhering to dispensing guidelines
• Managed 100% of medication inventory, both over the counter and prescription
Bachelors of Arts in Environmental Design, Policy & Planning
Certificate in Data Science
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