Customer Success Manager

Analyzed and monitored territory sales performance, utilizing data-driven insights to adapt to market changes and drive continuous improvement.
● Provided operational support and troubleshooting for frontline employees, ensuring seamless operations across multiple POS systems and applications.
● Designed and implemented a comprehensive sales team training program based on account metrics, resulting in an impressive 15% revenue increase.
● Cultivated a high-performing environment, offering guidance, direction, and support for stores, driving continuous improvement and development.
● Demonstrated exceptional negotiation and communication skills while building and maintaining strong client relationships.

Orchestrated regular leadership meetings to analyze KPIs, project management progress, and training needs, leading to a notable 20% increase in customer satisfaction scores.
● Developed and executed a comprehensive sales plan for the SMB B2B market, resulting in a remarkable 20% increase in new business sales.
● Managed relationships with assigned Indirect accounts, focusing on learning and development, customer escalation, and sales support.
● Cultivated strong relationships with key retailer stakeholders, resulting in strategic partnerships that boosted yearly revenue by 10%.

Spearheaded data analysis efforts, creating comprehensive weekly dashboards that enhanced sales team productivity by an impressive 20%.
● Delivered prompt responses to customer inquiries within 24 hours, utilizing active listening techniques to identify root causes and provide effective solutions, leading to a monthly NPS score increase of 10%.
● Provided regular performance reports on individual sales representatives, pinpointing areas for improvement and growth.
● Led and mentored a team of sales representatives, resulting in a remarkable 30% improvement in customer response time and a 40% increase in first-call resolution rate, significantly elevating the overall customer experience.

Expected Graduation 2024