About Me
A customer relationship professional with a scholarly acumen in consultative selling, customer acquisition, negotiations, sales presentations, and event management. I am adroit in cultivating a heterogeneous and inclusive work environment. I am actuated by the prospect of accelerating account expansion and revenue growth through the application of my expertise in client relations, B2B sales, and customer service.
Skills
Problem SolvingStrategic PlanningData AnalyticsTeam LeadershipDigital MarketingForecastingClient Relationship ManagementContract NegotiationClient ManagementB2BEnterprise SaaS Sales
Experience
● Managed multi-channel digital marketing campaigns by partnering with clients including Coca-Cola, Verizon, and Otterbox
to expedite business development and accelerate account expansion across different markets.
● Hosted numerous successful events with partners, activations, Broncos alumni & current players.
● Helped develop community outreach programs & working with different departments to ensure positive brand recognition.
● Conceived, launched, and scaled Pose. LLC, an on-demand photography booking platform, from concept to over 5,000 users
in less than 2 months.
● Oversaw a team of 10+ engineers, designers, and marketers, building a culture of innovation and collaboration.
● Cultivated partnerships with top influencers on Instagram and Twitter for marketing and collaborations.
● Sustained a high level of customer satisfaction, with an average rating of 4.9 out of 5 stars.
● Conducted market and sales need analysis to develop client-centric product solutions and drive sales opportunities.
● Delivered customized solutions to over 500 clients through proactive communication, persuasive sales proposals, and
amicable conflict resolution.
● Maintaining meaningful relationships with over 60+ different accounts, cross-selling and up-selling IT solutions to them
while also nurturing and ensuring satisfaction.
● Communicating across departments to meet client needs, negotiating contracts to increase profitability while maintaining
above a 98% retention rate per quarter.
● Created a positive and rewarding client experience by politely initiating sales conversations with key decision makers, while
maintaining the highest degree of courtesy and possessing strong knowledge of products, brands, and services.
● Curated and sourced a steady stream of high-quality influencer leads, resulting in a 20% increase in new partnerships in Q3.
● Led training sessions for dozens of clients on targeted marketing, social media strategies, and other best practices.
● Cultivated and maintained relationships with major brands (Nike, Target, Walmart, Neiman Marcus, Lululemon) to secure
long-term partnerships.
● Developed and managed influencer marketing programs at scale, resulting in a 30% increase in overall brand awareness, a
15% increase in sales, and a 10% increase in retention.
● Negotiate influencer contracts for all collaborations, including annual partnerships, working together with the legal team
and negotiating terms with external agencies.
● Assumed dual roles as SDR and Acquisition Rep, exceeding quarterly quotas by 15%.
Education
B.A. Business Management
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