A customer relationship professional with a scholarly acumen in consultative selling, customer acquisition, negotiations, sales presentations, and event management. I am adroit in cultivating a heterogeneous and inclusive work environment. I am actuated by the prospect of accelerating account expansion and revenue growth through the application of my expertise in client relations, B2B sales, and customer service.
● Managed multi-channel digital marketing campaigns by partnering with clients including Coca-Cola, Verizon, and Otterbox
to expedite business development and accelerate account expansion across different markets.
● Hosted numerous successful events with partners, activations, Broncos alumni & current players.
● Helped develop community outreach programs & working with different departments to ensure positive brand recognition.
● Conceived, launched, and scaled Pose. LLC, an on-demand photography booking platform, from concept to over 5,000 users
in less than 2 months.
● Oversaw a team of 10+ engineers, designers, and marketers, building a culture of innovation and collaboration.
● Cultivated partnerships with top influencers on Instagram and Twitter for marketing and collaborations.
● Sustained a high level of customer satisfaction, with an average rating of 4.9 out of 5 stars.
● Conducted market and sales need analysis to develop client-centric product solutions and drive sales opportunities.
● Delivered customized solutions to over 500 clients through proactive communication, persuasive sales proposals, and
amicable conflict resolution.
● Maintaining meaningful relationships with over 60+ different accounts, cross-selling and up-selling IT solutions to them
while also nurturing and ensuring satisfaction.
● Communicating across departments to meet client needs, negotiating contracts to increase profitability while maintaining
above a 98% retention rate per quarter.
● Created a positive and rewarding client experience by politely initiating sales conversations with key decision makers, while
maintaining the highest degree of courtesy and possessing strong knowledge of products, brands, and services.
● Curated and sourced a steady stream of high-quality influencer leads, resulting in a 20% increase in new partnerships in Q3.
● Led training sessions for dozens of clients on targeted marketing, social media strategies, and other best practices.
● Cultivated and maintained relationships with major brands (Nike, Target, Walmart, Neiman Marcus, Lululemon) to secure
long-term partnerships.
● Developed and managed influencer marketing programs at scale, resulting in a 30% increase in overall brand awareness, a
15% increase in sales, and a 10% increase in retention.
● Negotiate influencer contracts for all collaborations, including annual partnerships, working together with the legal team
and negotiating terms with external agencies.
● Assumed dual roles as SDR and Acquisition Rep, exceeding quarterly quotas by 15%.
B.A. Business Management
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