Business Consultant

• Produced a customer experience Point of View for the implementation of ServiceNow for a telecommunication client, resulting in future opportunity discussions.
• Conducted competitive market research and created content material in the telecommunication and healthcare insurance spaces that led to new partnerships through request for propsals.
• Facilitated design thinking workshops to develop a customer experience learning & development strategies.
• Created and implemented training for 15 MBA hires regarding Waterfall and Agile methodologies.
• Developed a point of view on Generative AI and cutting-edge opportunities for consulting, resulting in enhanced knowledge in prompt creation.
• Managed and created project & employee spotlights across industries, communicating successes across consulting groups.
• Developed thought leadership pieces to highlight the importance of and how to create a culture of continuous learning.
• Created engagement plans including team bonding, Learning & Development modules, and networking events, cultivating a sense of virtual community.

• Conducted client and teammate experience assessments, journey maps, and working groups resulting in stakeholder communication and mitigation plans.
• Managed over 90 vendor relationships by creating a repository housing vendor contracts and contact information.
• Gathered and analyzed customer and stakeholder feedback to improve policies, procedures, execution, and training for data conversion and deployment events.
• Reviewed of implementation and rollback plans and held working sessions to reduce workstream dependencies and improve execution of data conversion and deployment.
• Created reporting templates, built business cases, tracked application readiness, and provided status updates to stakeholders such as CEO, CFO, CMO, and CTO.
• Triaged technical API incidents during merger deployment and application decommissioning events.
• Tracked issues, security requests, and UAT/SIT testing requirements through dashboards across six workstreams (ex: order management, finance, etc.).
• Gathered requirements and built out-enterprise-wide project management tool using design thinking and Agile methodology resulting in four stage rollout plan.
• Facilitated working sessions with IT leadership and business SVPs resulting in a training plan for teammates regarding the new portfolio management too.
• Created acceptance criteria and KPIs to measure the adoption rate of new enterprise ideation, funding, and benefit realization frameworks.

• Conducted competitive research on 503Bs in pharmaceutical compounding to recommend go-to-market opportunities.
• Evaluated and analyzed the level of customer-centricity through workshops & surveys in an organization to generate a training plan to improve rates of customer-centricity.

• Generated marketing and sales leads online and in person in order to lease apartments & workspaces.
• Managed professional networking events and speaker series to develop the firm’s global start-up community.