Product Designer

Increased revenue by 25% in 3 months through improved customer onboarding strategies.
Increased customer satisfaction by streamlining services to help them reach their financial goals and enhance digital products.
Reduced customer service time from over 10 minutes to under 2 minutes in 2 weeks, using customer service optimization and data analysis.
Conducted various product reviews and studied business metrics to maintain a platform that was thoughtful, equitable and cross-functional in 3 weeks.
Increased user engagement of the native app and responsive web app by 20% in 2 months, utilizing design thinking and product strategy.

Created more efficient onboarding process that reduced time from 3 days to 2 days in 2 months, by revamping UI and UX design processes.
Utilized design skills to develop intuitive and visually appealing user interfaces that aligned with brand guidelines and company culture.
Managed various projects autonomously that increased customer conversion by 25% in 3 months through UX/UI design and content personalization.
Worked directly with stakeholders to understand request and end- user feedback to devise site maps, user flows, wire frames and mockups for new ideas and designs to test and learn.
Facilitated manual testing on UX design elements and complete UX designs, authoring feedback reports for use in future updates and boost marketing agility.

Facilitated exercises that built trust among a team 5 to create a strategy to reduce customer service response time by 25% in 6 months, using empathy and collaboration.
Delivered end to end solutions that translated low-Client requirements and wireframes into high-client prototypes to drive alignment on features and functionality among key stakeholders in 3 weeks.
Maximized system performance to push forward the evolving design system and maintain a consistent experience for end users.
Conducted design reviews to receive constructive feedback and maintain a high level of efficiency and consistency among the product design team