Addressed customer inquiries via phone, chat and email with a quality and responsiveness score of 85 percent. Analyzed and refined messaging protocols, creating new workflows that increased capabilities and reduced resolution times. Developed and maintained customer service policies and procedures to ensure customer complaints are handled consistently and efficiently.

Managed stocking and inventory for given department, installed new store displays, assisted customers with inquiries into products while providing memorable shopping experience, handled cashiering responsibilities to help with customer satisfaction and store flow.

Resolved customer issues and complaints regarding the review process quickly and professionally. Assisted residential clients in overcoming difficult appraisal and review-related matters. Handled incoming appraiser calls and assisted with appraisal process.

Answered client calls regarding appointments and transactions. Managed appointments for twelve barbers including cuts, colors, and waxes. Handled transactions for services and managed inventory.

Spoke directly with truck drivers, tracking long hauls and resolving issues. Investigated complaints, addressed escalations and updated managers.