Enterprise Customer Growth Leader

Own full P&L responsibility for a high-value enterprise portfolio including Airbnb, 3M, and Meta, managing the complete lifecycle from initial pitch and implementation through renewal. Lead a pod model that connects customer needs to product roadmap priorities, delivery economics, and measurable business outcomes.

Led a technical, cross-functional solutioning process for Georgia Tech that produced a 614% ARR expansion. Partner with Sales Operations, Product, and Customer Success to develop custom data frameworks, provide partner enablement, and lead executive negotiations, adoption strategies, and risk governance.

Managed a $3.5M strategic portfolio and achieved 105% Net Dollar Retention through proactive account management, renewal strategy, consultative engagement, and data-delivery optimization.

Accelerated onboarding and platform adoption for more than 40 academic and research institutions. Worked directly with Data Engineering and Product teams to improve data delivery frameworks, pricing models, validation processes, and alignment with evolving enterprise requirements.

Managed enterprise client success and strategic partnerships for healthcare-fintech solutions. Negotiated national agreements and aligned platform capabilities with complex EHR environments to support enterprise adoption, executive stakeholder alignment, and long-term retention.

Secured $3M in ARR and increased adoption by 5% through legacy platform upgrades that improved performance and user experience. Increased platform financing revenue by 20% through targeted call-center accounts receivable segmentation strategies.

Led strategic execution for a $20B national field sales initiative, including Salesforce deployment and operational optimization across multi-state territories. Built partner enablement and training programs that increased partner and customer interactions by 150% and improved application performance by 15%.

Improved SLA compliance by 30% and account-manager partner engagement by 36% through Salesforce, Seismic, and Marketing Cloud integrations within tablet dashboards. Streamlined commercial deal flow using Challenger Sales practices.

Provided executive leadership for a 10-person field specialist team focused on B2B partner enablement, lifecycle strategy, and channel engagement. Improved partner engagement by 440 basis points and increased daily partner interactions by 36%.

Improved team productivity and operational efficiency by developing automated, interactive Salesforce and Tableau dashboards. Reduced data-entry time by 40% while providing clearer performance visibility for sales and partner teams.

Led data-driven retail channel marketing initiatives using SKU-level analysis to improve data sharing, decision-making, partner performance, and marketing effectiveness. Managed an offshore team responsible for SLA and KPI reporting improvements.

Created targeted training programs for outsourced sales teams using data-driven customer segmentation. Increased credit sales by 20% while strengthening performance tracking and reporting accuracy.

Bachelor of Science in Actuarial Science.