Senior Professional Project Manager

Successfully building flexible, diligent, and collaborative teams. Training 10 plus teammates and providing continuous training and management for 12 months.
• Completed projects on time and on budget using agile and waterfall methodologies
• Implement agile management principles by facilitating exercises such as sprint planning, daily stand up meetings, burn down list, and product backlogs.
• High competence in Agile Project Management tools such as Atlassian Jira, Smartsheet, Microsoft Project, and Dynamics 365 to meet all project management needs.
• Helping to develop cloud infrastructure and hybrid infrastructure to launch new platforms
such as Dynamics 365 and for data storage. (VMs, VLANs, Cloud, Hybrid, SDWAN, Aruba Switches, etc.) Building cloud and hybrid infrastructure increased efficiency, resiliency, and redundancy by 50% over 22 sites throughout the United States.
• Developed Service Level Agreements (SLA) in order to build new relationships and establish new contractual agreements. Driving sales and earnings for this account to increase by 30% due to new contracts.
• Successfully managed and implemented two ServiceNow life cycles for large corporations. Helping to migrate information from existing systems to the new ServiceNow platform.
• Proficient in implementing multiple aspects of ServiceNow including CMDB (Configuration Management Database) and Human Resources.
• Helped clients develop their process and configure their instance of ServiceNow for Asset Management, Incident Management, a Configuration Management Database (CMDB), and Change Management in Service Now.
• Successfully managed and implemented two Dynamics 365 (S4HANA) life cycles for large corporations. Helping the client to develop workflows, dashboards, and user profiles for all users in the corporation.
• Successfully implemented multiple modules of Dynamics 365, including Finance and Operations and Supply Chain Management.
• Managing large budgets for projects and staying within the budget while finishing projects on time.

Planned and successfully implemented 40+ IT projects using agile and waterfall
methodologies to improve cybersecurity, software customization, telecommunications, and IT infrastructure
• Implementing Salesforce, Microsoft 365, and Dynamics 365 to improve operations for the organization.
• Trained team members as well as the rest of the company staff in employing agile and scrum practices to improve work flow. Delivered training in time utilization, sprint process, and deliverables to multiple employees.
• Trained and acted as an administrator in multiple EMRs (Intergy, Epic, Medhost, Athena, and Success EHS)
• Implemented routine upgrades to firmware for all desktops, laptops, servers, and devices to ensure highest level of security. I did this myself to save the company over $25,000 in service fees from third party technicians.
• 8+ years of HIPAA training in the Healthcare industry, and abiding by regulations working in a Healthcare setting
• Managed IT technicians (15 technicians) handling incidents on site, ranging from application upgrades to infrastructure improvements.

Masters in Business administration with a concentration in Finance
Graduated with Honors

Degree in Computer Information Systems
Graduated with Honors