Corporate Strategy & Operations Manager

-Led the process and governance functions for the global Transformation Management Office (TMO) tasked with company-wide cost takeout of $185M by FY 2025 working in conjunction with investors, Executive Leadership Team (ELT), and key leaders across strategy and operations functions
-Recommended M&A expansion plays benefitting growth business units using the hypothesis-driven approach to determine total addressable market (TAM) and serviceable addressable market (SAM) of the $93.24B continuing education market
-Designed strategy for milestone-based billing capabilities in Billing and Invoicing processes and developed target operating model (TOM) to execute strategy across business and technology functions, improving collections success by 25%, or collections value of $1.1M
-Recommended $12M cost and profit optimization recommendations by synthesizing global view of disparate supply chain operations across North America, Asia, LATAM and EMEA regions and presented findings to Executive Team and senior Supply Chain leaders
-Developed decision matrix from both qualitative and quantitative data inputs to determine market expansion plays in continuing education market and revenue impact for growth business unit that estimated 5-7% revenue growth potential, or market capture of $8.2M
-Developed target operating model (TOM) recommendations for modernizing Billing and Invoicing processes that reduced internal manual billing tasks by 50%
-Regular interface and Steering Committee report development with Executive Leadership Team (ELT) and Executive sponsors of project work

-Led transition of legacy Customer Alerting platform (150+ unique processes to migrate) to new tech platform as part of a global banking transformation at a large national bank
-Operated as Lead Business Analyst to deliver a first of its kind online and mobile banking tool at a large national bank that helped 8 million+ customers to save over $125 million in overdraft fees in the first 6 months after launch
-Managed and advised on issue resolution as lead of a client team of three (3) business analysts and managed one (1) junior consultant career development internally
-Filed a U.S. patent as part of a team of four (4) concerning mesh device networks
-Acted as business and technical liaison to determine user experience for banking tools, design the technical implementation and translate business requirements to both technical teams and business stakeholders

-Promoted three (3) months earlier than standard timeline to Senior Consultant due to skills growth and delivery at higher level than peers
-Conducted process analysis and developed strategic design recommendations of 100+ unique processes to large international bank that overhauled their Anti-Money Laundering (AML) and Fraud procedures
-Assisted business partners in change management strategy and issue resolution pipeline procedure creation to implement new AML and Fraud procedures across 30+ international teams
-Created, from the ground up, the first-ever IBM Banking division Mentorship Program (coordinating 10+ new hires and mentors each year)

-Developed cost benefit analyses for three major contracts of $1.5M+
-Conducted requirements gathering, business analysis, strategy development and process mapping for three (3) major international bank clients