Product Manager

Managed various complex internal and external products across multiple teams, focusing on enhancing user experience, driving product adoption, increasing revenue while cutting operational costs and improving platform stability and reliability.
Led the implementation and integration of 35+ APIs into the retail flows for T-Mobile partners, including Apple, Costco, BestBuy, and Walmart. This initiative created a one-stop-shop for T-Mobile users to handle all their data and device-related transactions when visiting our partner store locations.
Boosted adoption of internal tooling products 40% across 10 T-Mobile organizations, increasing overall usage 60% within 2 quarters.
Saved $50K quarterly with an 80% reduction in order processing time by implementing bulk device return service.
Improved T-Mobile For Business selling experience, increasing customer retention by 35% and average order value by 10%.
Reached 30% reduction in design and marketing cycles offering customized components for AEM Server.
Managed 5+ cross-functional teams to migrate 20+ APIs, automation, and infrastructure services from on-premises into AWS and Azure clouds, resulting in $100K+ yearly savings.
Took on various roles as necessary to assist the team, including serving as Product Owner, Scrum Master, and Product Manager, and led activities such as daily stand-up meetings, backlog refinement, feature prioritization, sprint planning, retrospectives, and other Scrum-related sessions.

Enhanced mobile user experience at BestBuy store locations nationwide. Introduced new retail components to make shopping seamless, enjoyable, and delightful. Led cross-functional teams in user research, competitive analysis, and implementing new features.
Increased mobile revenue 50% by enhancing Best Buy's in-store experience via its retail application.
Utilized market research and AB testing for gap identification and optimization.
Managed UX visuals and prototypes, ensuring seamless digital experience.

Oversaw cross-functional teams to tailor games, applications, and various software products for individual markets and target audiences within Microsoft Store. Managed campaigns, product launches, and user experience redesigns for Applications and Games in Microsoft Store. Performed quarterly planning, managed and prioritized feature and user story backlogs, tracked and reported KPIs to leadership.
Improved product catalogues, search and discoverability, user retention, and revenue through user research, data analysis, and effective marketing campaigns.
Enhanced user retention 45% by redesigning and updating Microsoft Store.
Collaborated across departments, prioritizing business requirements and specifications for development, testing, marketing, and localization teams.

Partnered with PMs, Development, UX and Testing teams to track the product development process from ideation to release.
Utilized Power BI for data-driven analysis and user behavior research to uncover feature opportunities and enhancements to the Mobile Banking application.
Supported PMs in defining GTM strategy, success metrics, KPIs, and operational plans for new and existing products.
Managed the issue triages, daily stand-ups, unblocked developers from roadblocks, enabled testing teams by gathering test data, approving test plans, reporting to senior leadership on the progress.