Account Manager / Operations

- Manage and oversee housekeeping operations at one of the largest shopping malls in the region.
- Lead a team of housekeeping staff, providing training, guidance, and performance evaluations.
- Develop and maintain strong relationships with clients, ensuring their cleaning needs are met and exceeded.
- Collaborate with internal departments to ensure smooth coordination of cleaning schedules and tasks.
- Implement quality control measures to uphold the highest standards of cleanliness and presentation.
- Successfully resolve customer concerns and complaints, maintaining a high level of customer satisfaction.

- Directed day-to-day operations of a staffing agency branch, specializing in temporary labor solutions.
- Led a team of recruiters, overseeing candidate sourcing, screening, and placement processes.
- Developed and executed strategies to attract new clients and expand the agency's client base.
- Fostered strong relationships with client companies, understanding their staffing needs and providing tailored solutions.
- Conducted regular performance reviews and provided coaching to team members to enhance productivity.
- Managed payroll processes, ensuring accuracy and timeliness for temporary workers.