Administrative Assistant / Scheduling Coordinator

Manage high-volume provider scheduling, including appointment confirmation, rescheduling, and optimization of daily patient flow. Serve as a primary patient contact through multi-line phone triage and clear communication.

Maintain EHR records through document processing, scanning, faxing, and uploads. Verify insurance, collect co-pays and outstanding balances, generate administrative and billing reports, and coordinate with providers, medical assistants, departments, and pharmacies to support continuity of care.

Registered new patients and created, maintained, and organized patient charts in a pediatric office. Scheduled and confirmed appointments, verified insurance information, collected co-pays, and checked patients in and out.

Answered phones and emails, routed messages to providers, processed lab reports through printing, scanning, and faxing, and contacted patients with results as directed. Maintained an efficient, welcoming, and professional front-office environment.

Supported front-desk and patient intake operations in a fast-paced urgent care setting. Answered patient calls, addressed questions, triaged patients, obtained vital signs, and maintained patient charts.

Handled specimen labeling, COVID swab documentation, visit payments, EHR lab report scanning, and pharmacy communications regarding prescriptions. Also restocked supplies, cleaned patient rooms, and assisted clinical staff as needed.

Managed unit telephone calls and paged nursing staff for urgent communications. Maintained patient paperwork, unit binders, and visitor identification logs.

Coordinated with nurses, social workers, hospital departments, and pharmacy staff to support patient care and medication-order communication. Ordered and restocked unit supplies while assisting with daily operational needs.

Managed inventory activities including scan-outs, warehouse organization, restocking, and supply management. Provided cashiering, customer service, curbside order, and photo request support.

Assisted with opening procedures, cash handling, bank deposits, shift leadership, and problem-solving to support efficient store operations.

Managed medical front-desk operations, including patient check-in and check-out, insurance verification, appointment detail confirmation, and patient record maintenance. Coordinated high-volume phone lines and routed inquiries to appropriate departments.

Supported scheduling, rescheduling, appointment confirmation, correspondence, mail, and interdepartmental communication. Maintained confidentiality standards and provided professional, patient-centered assistance during visits.

Certification in progress.

In progress; expected completion 2026-2027.