Customer Service Rep

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Displayed strong telephone etiquette, effectively handling difficult calls.
Motivated and encouraged team members to communicate more openly and constructively with each other.

Handled payment processing and provided customers with receipts and proper bills and change.
Answered telephones and greeted visitors to assist, answer questions and direct.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Posted charges, updated accounts and issued bills to departing guests.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Received incoming calls and coordinated with staff to fulfill customer requests.
Responded to inquiries and room requests made online, by phone and via email.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.