Resolutions Coordinator

✓ Collaborate with Risk Management, Trust and Safety, and Legal teams to conduct fraud investigations, authorize chargebacks, analyze suspicious activity on consumer payment history, and report on instances of policy violations.
✓ Utilize Acceritfy, Zillow, and Redfin to conduct fraud analysis and build suspicious activity reports.
✓ Apply verbal de-escalation and dispute resolution tactics when interacting with customers to maintain customer service standards while simultaneously assessing for policy violations.
✓ Research, process, and provide direction for optimal handling of chargebacks and disputes in a high volume environment while determining the best course of action for both Walmart and our customers.
✓ Inform management of issues that require escalation and interact regularly with various lines of business, analysts, and management regarding accounts currently under review.
✓ Analyze and monitor common fraud patterns and suspicious behavior on buyer accounts to prevent future unauthorized activity.

Skills: Trust and Safety · Fraud Analysis · E-Commerce · Fraud Investigations · Legal Compliance · Securities Regulation · Ticketing Systems · Fraud Prevention · Suspicious Activity Reports (SAR) · Dispute Resolution · Account Management · Conflict Resolution

✓ Expertly handled the accounting functions related to foreclosures and bankruptcies, meticulously documenting and tracking financial transactions in adherence to legal requirements and industry standards.
✓ Conducted thorough analysis and reconciliation of financial data, ensuring accuracy and integrity throughout the process.
✓ Collaborated closely with legal teams and stakeholders to understand the unique financial requirements of each foreclosure and bankruptcy case.
✓ Implemented innovative strategies to fix the backup of legal files, preventing potential legal issues and safeguarding the firm from potential lawsuits.
✓ Ensured compliance with court requirements and regulations, meticulously preparing and submitting financial reports and documentation within strict deadlines.
✓ Conducted comprehensive audits of financial records, identifying discrepancies, and implemented corrective measures to maintain accuracy.
✓ Assisted in the development and implementation of standardized accounting procedures, streamlining processes and improving overall efficiency.
✓ Utilized advanced accounting software and tools to manage financial data, generate reports, and facilitate effective decision-making.
✓ Actively collaborated with cross-functional teams, including attorneys, paralegals, and support staff, to provide financial insights and support throughout the legal process.
✓ Contributed to the development and execution of strategic financial plans, ensuring optimal utilization of resources and cost-effective solutions.✓ Expertly handled the accounting functions related to foreclosures and bankruptcies, meticulously documenting and tracking financial transactions in adherence to legal requirements and industry standards. ✓ Conducted thorough analysis and reconciliation of financial data, ensuring accuracy and integrity throughout the process. ✓ Collaborated closely with legal teams and stakeholders to understand the unique financial requirements of each foreclosure and bankruptcy case. ✓ Implemented innovative strategies to fix the backup of legal files, preventing potential legal issues and safeguarding the firm from potential lawsuits. ✓ Ensured compliance with court requirements and regulations, meticulously preparing and submitting financial reports and documentation within strict deadlines. ✓ Conducted comprehensive audits of financial records, identifying discrepancies, and implemented corrective measures to maintain accuracy. ✓ Assisted in the development and implementation of standardized accounting procedures, streamlining processes and improving overall efficiency. ✓ Utilized advanced accounting software and tools to manage financial data, generate reports, and facilitate effective decision-making. ✓ Actively collaborated with cross-functional teams, including attorneys, paralegals, and support staff, to provide financial insights and support throughout the legal process. ✓ Contributed to the development and execution of strategic financial plans, ensuring optimal utilization of resources and cost-effective solutions.
Skills: Project Planning · Cross-functional Team Leadership · Account Management · File Management · Bookkeeping · Financial Reporting · Invoice Processing · Quote Preparation · International Financial Reporting Standards (IFRS) · QuickBooks · Process Improvement · Conflict Resolution · Team Management

✓ Provided regional HR support for Amazon employees and served as a point of escalation; conducted investigations for harassment, termination, employee disputes, misuse of time-off, leadership concerns, and promotional disputes for employees in various groups, including warehouse associates and corporate business functions.
✓ Facilitated new-hire orientation / onboarding sessions and reviewed, verified, and processed employee I-9 documentation, background checks, and all other hire/rehire documents.
✓ Resolved employee inquiries regarding benefits administration, payroll, time cards, PTO/time-off/leave of absences (PLOAs).
✓ Maintained a high level of professionalism and confidentiality in handling employee information and followed established protocols and guidelines for data integrity/data protection of employee information.
✓ Utilized SQL, SaaS, and queue management/ticketing systems to resolve employee relations cases in a timely manner.✓ Provided regional HR support for Amazon employees and served as a point of escalation; conducted investigations for harassment, termination, employee disputes, misuse of time-off, leadership concerns, and promotional disputes for employees in various groups, including warehouse associates and corporate business functions. ✓ Facilitated new-hire orientation / onboarding sessions and reviewed, verified, and processed employee I-9 documentation, background checks, and all other hire/rehire documents. ✓ Resolved employee inquiries regarding benefits administration, payroll, time cards, PTO/time-off/leave of absences (PLOAs). ✓ Maintained a high level of professionalism and confidentiality in handling employee information and followed established protocols and guidelines for data integrity/data protection of employee information. ✓ Utilized SQL, SaaS, and queue management/ticketing systems to resolve employee relations cases in a timely manner.
Skills: Payroll Administration · Employee Relations Investigations · Ticketing Systems · Dispute Resolution · Cross-functional Team Leadership · Team Building · Conflict Resolution

✓ Took charge of organizing and managing the court's extensive collection of legal files, streamlining the filing system, and implementing efficient record-keeping practices. Proactively identified and resolved issues related to file organization, ensuring easy access to critical information for judges, attorneys, and court personnel.

✓ Recognizing the importance of timely and accurate legal proceedings, I dedicated myself to resolving the backlog of legal files that had accumulated due to the pandemic. Employed meticulous attention to detail and organizational skills to expedite the processing and disposition of cases, minimizing delays and potential legal risks.

✓ Assisted in the preparation of legal documents, ensuring accuracy and adherence to court regulations and guidelines. Generated detailed reports regarding the status of pending cases, court proceedings, and case resolutions, enabling effective decision-making by judges and court administrators.

✓ Collaborated closely with judges, attorneys, and court staff to facilitate seamless court operations. Acted as a point of contact for inquiries, providing courteous and professional assistance to all stakeholders. Cultivated positive working relationships and fostered a supportive and efficient work environment.

✓ Demonstrated a strong commitment to upholding the highest standards of confidentiality and data security. Adhered to strict protocols and regulations governing sensitive legal information, ensuring compliance with court policies and applicable laws.✓ Took charge of organizing and managing the court's extensive collection of legal files, streamlining the filing system, and implementing efficient record-keeping practices. Proactively identified and resolved issues related to file organization, ensuring easy access to critical information for judges, attorneys, and court personnel. ✓ Recognizing the importance of timely and accurate legal proceedings, I dedicated myself to resolving the backlog of legal files that had accumulated due to the pandemic. Employed meticulous attention to detail and organizational skills to expedite the processing and disposition of cases, minimizing delays and potential legal risks. ✓ Assisted in the preparation of legal documents, ensuring accuracy and adherence to court regulations and guidelines. Generated detailed reports regarding the status of pending cases, court proceedings, and case resolutions, enabling effective decision-making by judges and court administrators. ✓ Collaborated closely with judges, attorneys, and court staff to facilitate seamless court operations. Acted as a point of contact for inquiries, providing courteous and professional assistance to all stakeholders. Cultivated positive working relationships and fostered a supportive and efficient work environment. ✓ Demonstrated a strong commitment to upholding the highest standards of confidentiality and data security. Adhered to strict protocols and regulations governing sensitive legal information, ensuring compliance with court policies and applicable laws.
Skills: Data Integration · Payment Card Industry Data Security Standard (PCI DSS) · Legal Compliance · Cross-functional Team Leadership · Project Management · Bookkeeping · Conflict Resolution · Microsoft Excel