Business Intelligence Analyst

Specialized in process improvement in the commercial banking industry.
Conducted reconciliation for a top ten US bank on a general ledger, documenting and resolving transaction errors. Provided quality assurance and managed escalations.
Conducted due diligence on annual reviews for a top ten US bank, including uploading documentation, editing fields, and ensuring compliance. Directly managed the reviews I was responsible for.
Tested a Ncino Salesforce instance as it transitioned from classic to Lightning for a top ten US bank.

f, Orlando — Lead Office Administrator September 2017 – February 2021
Communication liaison between Corporate Office in Dallas, TX, and Orlando, FL location.
Trained, managed, and coached a 5–8-person team for business administration.
Ensured accuracy and consistency of admins' performance to protect culture.
Installation of trust and systems for 400+ associates.
Managed all items for ADP, HotSchedules, Focus, Crunchtime, HPI, Accurate Background Check Screening.
Oversaw guest and associate delegation to proper insurance connections.
Processed payroll - $5 million annually, including allocation of a $200k tip share for 500+ associates biweekly.

Completed extensive 60-hour job-ready Google Career Certificate training.
Demonstrated hands-on experience with core BI practices and tools, including Google DataFlow and Tableau.
Proficient in ETL and data modeling processes for extracting data from operational/transactional databases.
Experienced in creating and maintaining dashboards and effectively communicating data insights to stakeholders.
Fluency in computer programming languages and a solid understanding of databases.

Prepared, processed, and analyzed data to inform business decisions.
Worked effectively to create visualizations to share findings with stakeholders and provide recommendations driven by data.
Covered the seven grounds of data science, translated data into insights, worked on the power of statistics, simplified complex data relationships, and studied the nuts and bolts of machine learning.