About Me
Highly organized, result driven employee with defined experience in hospitality, customer service, and team management. Excellent in-person and over-the-phone communication skills. Hands-on management style that motivates and produces effective results. Thrives to establish and maintain a positive environment.
Skills
Customer ServiceMicrosoft OfficeEvent PlanningTyping
Experience
- Maintain the common areas, order supplies/inventory, and keep a high-volume workplace consistently organized.
- Provide daily breakfast, snacks, and a weekly happy hour.
- Plan and execute events that vary in size, budget, and grandeur.
- Actively participate in Chamber of Commerce activities and occasionally plan and host events for them.
- Troubleshoot a broad range of problems including technical complications, scheduling conflicts, member disputes, and vendor activity.
- Organize components of employer's physical, social, and digital life (providing detailed reports on research projects, running errands, booking events/vacations, and scheduling appointments).
- Handle private information and provide it from memory in necessary situations (doctor appointments, insurance calls, business meetings, etc).
- Take initiative to alleviate workload to the maximum extent until escalation is required.
- Maintained a high volume of emails while answering and fulfilling customer requests within the SLA terms (including returns, exchanges, order modifications, and inventory complications).
- Handled escalated customer situations in a way that produced an equitable solution for both the company and the customer.
- Promptly recalled over 250 products and details and provided them to customers on demand.
- Constructed a program development plan for students between 1st and 8th grade specific to each student's learning and behavioral needs.
- Communicated student progress through email and interpersonal communication with student's families and educational teams.
Education
B.A. in Education Studies
B.S. in Cyber Security and Information Assurance
Currently enrolled, obtaining certifications throughout program.
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