Sr. Business Systems Analyst

Project Management of Full Life Cycle Software, Firmware and Electronic Product Development projects. Covering all aspects of project activities including estimation, initiation, planning, execution and control, and closure. Provided updates of the project schedule, budget and milestones to project sponsors and stakeholders. Collaborates closely with clients, assuring project success and customer satisfaction. Actively engages and communicates with Product Management, Operations, Procurement and Sales and Marketing. Managed Engineering Project team consisting of Software Developers and Test Engineers. In alliance with external suppliers, overseeing budgets, schedules and quotes.

Serve as the primary interface between multiple business partners and technology teams to deliver complex, high profile technical solutions that align with business initiatives. Responsible for aligning project delivery with technology and business strategies. Partnering with the business to plan and scope business initiatives, elicit requirements using interviews, document analysis, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis. Proactively communicate and collaborate with external and internal customers to analyze information needs and deliver Agile Epics, Features and User Stories, Graphical User Interface (GUI), screen and interface designs. Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs. Perform system set-up, configuration, Quality Assurance (QA), User Acceptance Testing (UAT) and Production Deployment validation activities (End User training, documentation). Facilitated all ceremonies related to Scrum (Daily Standup, Release, Sprint Review and Retrospective). Suggest best practices and opportunities for improvement through Software Development Agile Framework activities.

Project management of multiple software implementation projects and clients utilizing a SaaS Human Resources solution. Leading a client project team of internal and external members through successful software implementation projects with measurable results. Configuration of client software installs using a combination of web-based tools, locally installed tools, and standard web technologies preferred (e.g. HTML, Advanced JavaScript, DHTML, CSS). Work with customers to extract and translate functional requirements into software configuration with minimal guidance. Participating in JAD sessions with software engineers to resolve technical issues and providing general user support. Performing software quality assurance activities and analysis of new enhancements. Providing configuration/implementation management practices for US and global clients seeking unique HR Onboarding projects and practices. Collaborating with internal Product Engineering team to develop and enhance the RedCarpet, OpenHire and Life Suite family of products for customers and SilkRoad technology Global. Developed RedCarpet training catalogue for implementation consultants.
Provided Integration related configuration, data mapping and workflow tasks for WorkDay, PeopleSoft, Ultipro and SAP related products for RedcarpetOnboarding. Authoring, editing and producing product-related technical documentation.

Implemented industry standard project management practices for Telecommunications Data Migration and Conversion project in crisis. Tasked with reigning in project scope creep and spiraling cost overruns. Also, charged with the restoration of the project completion timeframe. Instituted project techniques to successfully address critical issues in a 3-month timeframe. Successfully brokered winning solutions to manage client expectations. Introduced pre-conversion analysis meetings, managed Quality Assurance team, and developed checklists/error resolutions by consulting with client PM and Cadtel team.
Participated in RFP/RFQ responses from such clients as Time Warner, Bermuda Telecom, AT&T and Frontier/Verizon.

Managed project to include a team of consultants engaged in a Business Process Re-engineering and BSS/ OSS Implementation effort. Employed a range of ITIL best practices (inclusive of a customized approach to service delivery which resulted in improved customer satisfaction), leading to enhanced productivity.
Managed the Broadband (3G, MetroE) Initiative Brain Storming sessions. Developed and instituted the Corporate Strategic Planning and Directive Initiatives. Consolidated two call centers and created one centralized facility. Reduced telecommunications costs by 25% and lessened project implementation timeframe.