Project Management Professional

• Assemble data-driven insights via Tableau to showcase impact of new initiatives on hand hygiene compliance rate
• Develop and launch an innovative Infection Prevention Week campaign, providing primary hospital contacts at 30+ hospitals with marketing materials, and generating brand awareness among more than 8,000 end users.
• Develop strategic operating process for new clients, from project kick-off through staff adoption process and into support
• Spearhead pilot program support with potential client that led to securing largest network contract in company history
• Build and implement internal ticketing system to enhance team collaboration, leading to a resolution time decrease of 25%
• Facilitated inventory, planning, installation labor, and data capture validation for 9 hospitals across New Jersey and Pennsylvania to onboard new monitoring system

• Directed the operation of a 1,016-bed student apartment community, along with 60,000 square feet of retail space, achieving 100% pre-leasing for two years by overseeing strategic customer retention endeavors
• Created and sustained the financial reporting system for rent abatements granted during COVID-19 for 3,100 students at Drexel University
• Established cross-functional collaboration with Operations, Digital Marketing, and Maintenance teams to create a streamlined communications process to reduce redundant massaging and deliver key news to residents, prospects, and team members
• Foster relationships with advocates and key persons across all corporate departments and practice lines
• Generated ~$7M in net income annually by creating & monitoring all budgetary operations of the community
• Led a team of 20 employees, overseeing payroll, recruitment/hiring, training, professional development, and termination
• Coordinated contracts, labor, supplies, and budget for the timely preparation of 260 apartments to facilitate yearly student move-out and move-in process within 12 days

• Modernized and simplified internal quality control reporting by implementing electronic alternatives
• Created strategic operating procedures and trained team members on various topics, ranging from event execution for university partners to power failure emergency protocol
• Developed advanced training program for Community Assistant teams through modernizing existing resources, effectively increasing onboarding speed by 25%
• Partnered with Area Resident Director to orchestrate Residence Life program for 1,300 students
• Assisted Area Manager with the supervision of all business functions, acting as General Manager if needed

• Established processes and standards for daily operation at community following parent company’s acquisition of property
• Collaborated with management and construction team to successfully construct 521 leasable beds
• Expanded new brand recognition in a highly saturated market by reinventing social media presence
• Pioneered local marketing initiatives through local business engagement and new on-campus partnerships

Minors in Business Management and Gender Studies