Product Management

 Ownership and management of internal development feature and product backlogs
 Prioritization of features and stories to ensure internal work aligns with product, regulatory and risks factors
 Functional review and analysis with enterprise teams and vendors
 Team leader and Agile ceremony facilitator
 Liaison to Product team to ensure development is on track with client needs and strategic direction
 Collaboration with developers and architects surrounding feature requirements; identification and review
 Participation in research and analysis meetings to understand recommended solutions; for awareness and the setting of priorities
 Feature and story writing and management across multiple platforms
 Process improvement and tracking of production issues
 Other responsibilities as performed in former roles, as well (in italics)

 Portfolio management for various products and features
 Oversight of select product features; design and functionality
 Vendor relationship liaison, continuously seeking to improve the product and provide clients with the best possible user experience
 Create, review, and analyze Key Performance Indicators and ensure that they are met for each feature
 Product upgrades and migrations to convert clients to the latest release of the business application; guaranteeing new and improved feature availability and functionality
 Coordination with senior management to define product roadmaps and prioritization of requirements and project scope; including gap analysis and status updates
 Identify areas for product improvements and facilitate resolution development
 Marketing and strategic planning and research efforts to maintain industry competitiveness
 Client communications and distribution of internal materials to announce new features and product enhancements
 Set up test data and smoke testing, demos, and administration maintenance
 Testing of product enhancements, code drops and configurations to deliver new, viable features to existing applications

 Led the design and development of a major redesign of online credit card functionality, which included payments, transaction history, alerts and online statements
 Scrum/Agile leadership for a team of highly skilled colleagues that included developers, QA, business analysts and user experience designers; responsible for the development and release of new and enhanced functionality for the online portal and mobile application
 Collaborated, reviewed, and approved internal development solutions in partnership with developers and stakeholders
 User stories and testing approvals for all product features and functionality
 Management of story backlog and prioritization of product development
 Served as the digital resource to lead vendor upgrades and enhancements for the mobile application
 Effective management of development schedules and environment releases
 Liaison to stakeholders, marketing, and digital support teams; conducting requirements gathering and collaboration meetings, as well as troubleshooting and triaging of client issues
 Operational readiness tasks: overseeing marketing and communications planning, as well as the creation of instructional manuals and videos used for stakeholder and colleague training

 System and business requirements documentation
 Product story writing and backlog management
 Senior analyst, managing and training 3 junior level colleagues
 Documented new enhancements and user acceptance testing procedures
 Led product upgrades, support procedures and training sessions
 Updates to online training materials
 Post production support for both online and mobile channels, for full suite of functionality and features; working closely with digital support teams and vendor project managers

 Business analysis and implementation tasks for various corporate systems
 Business requirements documentation which included scope and overview, cost and gap analysis, current and to-be processes, use and test cases
 Functional requirements and process flows, workflow narratives and other presentation drawings for various operational areas
 Aggressive interface design and system testing that ensured client acceptance while reducing development times
 Reconfigured Kronos Payroll upgrade, which included correcting previous configuration inefficiencies; saving the company thousands of dollars in consulting fees and significant corrections to payroll wages for non-exempt employees
 HR systems implementation resulting in improved talent acquisitions and candidate on-boarding experiences