Customer Support Administrator

Created innovative curriculum, and designed lesson plans for elementary through junior high. Managed schedules that incorporated health and wellness activities on top of field trips into core educational requirements. Taught a global arts class for community education co-op. Designed and arranged a space that allowed for a variety of learning opportunities and engagement.

Managed and generated new inventory, reviewed transactions sales, ordered new products as needed, and marketed seasonal materials. Maintained, repaired, and utilized machines and software to prepare illustrations of animals, plant life, and characters for tailored greeting cards.

Provided information assistance throughout various events. Manned the information booth providing schedules, maps and details about attractions and services. Addressed conflict resolution to guests concerns. Collaborate with security personnel to maintain a safe environment for all guests. Manage lost and found. Ensure accessibility to all guests.

Researched and reconciled billing payments for accurate records. Managed member data. Ensured timely billing. Resolved policy and billing issues. Conducted payment audits. Managed reports and data entry. Updated contracts promptly. Addressed medical record issues. Scanned and indexed documents for imaging and maintained up-to-date membership records for contract fulfillment.

Instrumental in creating new database. Trained personnel in operations as systems programmer that led to a 25% increase in data delivery. Created a method that increased accuracy of data to determine loan levels. Responded to customer requests within 24-hour period exceeding organizational service standards.