Office Manager

▪ This was initially a startup. Implemented a business model and got off the ground quickly.
▪ Responsible for all office duties, business practices, and operations.
▪ Responsible for generating new jobs, clients, etc.
▪ Helped the company gain close to $200,000 in revenue in the 1st year.
▪ Preparing contracts and meeting with customers to get signatures and collect deposits.
▪ Some AP/AR and payroll.
▪ Conducting interviewing/onboarding of employees.
▪ Managing up to 13 employees
▪ Acted as a liaison between customers and owner to ensure job specifications were met. ▪ Up-selling on the Jobsite.
▪ Performing in-person estimates.
▪ Contacting vendors for pricing, submitting orders, etc.
▪ Coordinating with subcontractors to ensure on-track for proposed timelines ▪ Visiting job sites daily to ensure all is up to our business standards and work ▪ ensuring that project progress remains on track for the completion date given.
▪ Creating estimates, invoices, and receipts in QuickBooks.
▪ Keeping records of all jobs, costs, payments, payroll, etc. in Microsoft Excel.
▪ Maintained the company's warehouse and Office Inventory.
▪ Creating and maintaining social media platforms as well as advertising.

• Set up Airbnb page, Lodgify, VRBO, Peerspace, Instagram, and Website.
• Was responsible for creating forms, policies, and procedures.
• Created cleaning/gardening schedule and needs, stocked/decorated home, created house manual, welcome board, and welcome basket practices.
• Set up keyless entry and contactless check-in/check-out system for renters.
• Created survey’s and sent them out to vendors/interest/guests.
• Created spreadsheets in Excel and Google Sheets.
• Created flyers and email templates.
• Shopped other venues both by phone and in person.
• Booked guests for visits, collected payments and handled all correspondence to close deals.
• Trained owner in everything I established at end of the project.
• Personal Assistant to Owner

▪ Responsible for obtaining contracts with various real estate offices to use our real estate school exclusively for all of their real estate licensing needs.
▪ Talked with upper executives, to secure contracts, and obtain payment for advertisement.
▪ Created advertisements, contracts, and worked closely with our website developer to create personalized websites for each account.
▪ Kept records on Microsoft Excel containing results of advertisement placed (inquiries vs enrollments).
▪ Organized and trained real estate agents, at said office, to facilitate live classes and how to present our curriculum to students.
▪ Created email campaigns to bring in new students and populate upcoming live classroom training.
▪ Created monthly reports to share with POC.
▪ Was able to obtain 23 contracts in the 17 months I was a recruiter.
Account Manager:
▪ Responsible for providing information to POC concerning enrollment of students and progress of students licensing programs.
▪ Keep records of all data on account (students’ progress, progress of advertisement, number of leads and enrollments, etc.) Career Development Advisor:
▪ Helped students via phone, text, and email, work through our online curriculum, complete their finals, and prepare for the state exam to obtain their real estate license.
Commission Sales:
▪ Sold our online real estate courses required by the state to obtain a real estate license.
▪ Was in the top 3 in monthly sales all 6 years at the company, bringing in $16,000 to $20,000 in gross sales monthly.

• Responsible for taking 90-120 calls per day.
• Answered calls regarding the administration of benefits, helped members understand their insurance policy, or find another better suited for their individual needs.
• Answered questions regarding the processing of claims and determined if claims were processed correctly according to the benefits of the plan.
• Tagged and sent claims to be adjusted if necessary.
• Worked in the lead-line diffusing escalated Supervisor calls as well as answered other representatives' questions and provided problem-solving.
• Explained different policies we offered and helped members enroll in a plan better suited for their needs when necessary.
• Processed payments.
• Data entry
• Claims processing/adjusting
• Correspondence
• Faxing
• Heavy computers
• 10-key
• Typing
• Filing grievances on behalf of customers
• Ordered/Stocked all office supplies for the department