Senior Project Manager

• Project Management: Led a team of 5 SMEs in implementing a transformational IT infrastructure co-location project for a Fortune 500 energy company during its spin-off, ensuring operational continuity and on-time delivery.
• Change Management: Orchestrated 300+ CMDB updates in ServiceNow, achieving 99% data accuracy. Established process agreements and formatting conventions in adherence to GRC (Governance, Risk Management and Compliance) standards.
• Network Documentation: Created MS Visio network diagrams to document the new organizational infrastructure.
• Conflict Resolution and Risk Mitigation: Facilitated stakeholder communications, resolving conflicts and mitigating risks with clear and transparent communication.

• Storm Readiness Testing (SRT): Orchestrated 5 storm-level transaction load simulations across 6 operating companies, involving 400+ participants for a Fortune 100 utilities corporation, ensuring emergency preparedness.
• Test Execution Leadership: Managed the test execution plan, overseeing 300+ tasks with precision and adherence to protocols.
• Results Reporting and Issue Management: Coordinated post-testing results reporting, including risk and issue management. Tracked corrective and preventive actions (CAPA) for continuous improvement.
• Agile Low-Code Software Development: Led the development and launch of 5 MS PowerApps applications for the SRT project. Applied Scrum and Kanban processes, receiving an award for Enterprise Transformation. Authored a white paper available at tinyurl.com/lowcodedev.
• Prosci ADKAR Change Management: Created documentation, training materials, and a strategic rollout roadmap, ensuring full adoption within 30 days with positive feedback.

• Service Contract Management: Led a Managed Service contract for a Fortune 500 energy company, overseeing a 10+ member team. Ensured seamless service delivery, achieving over 95% in all performance metrics.
• Project Leadership and Oversight: Managed collaboration with 10+ client teams. Created and updated technical documentation, including Managed Service Agreements, Quality Strategies, and Test Plans.
• Performance Reporting: Monitored and improved performance against 9 SLA metrics. Developed a PowerBI dashboard, reducing processing times by 80%.
• Agile Maturity Assessments: Conducted 5 evaluations, guiding application teams in adopting Agile methodologies.
• Compliance Auditing: Conducted 400+ compliance reviews, ensuring adherence to GRC standards and SOX Act. Utilized ServiceNow for tracking.
• Continuous Improvement: Cultivated a culture of continuous improvement, utilizing a dedicated SharePoint database.

• Portfolio Oversight: Oversaw 20+ project and program managers, ensuring alignment with strategic goals.
• PMO Process Compliance: Conducted phase gate reviews, fostering consistency and quality in project management.
• Schedule and Budget Tracking: Analyzed project KPI metrics, offering recommendations for improvements.
• Resource Management: Managed the resource staffing plan, guaranteeing projects were adequately staffed.
• Risk Management: Maintained meticulous documentation of project and program-level risks and issues.

• Comprehensive Software Evolution Management: Successfully managed post-delivery software development, addressing change requests, technical documentation, bug corrections, and team coordination.
• Development Team Leadership: Oversaw and trained a team of 4 junior full-stack developers, addressing 60+ bug reports, implementing enhancements, and exceeding client expectations.
• Customized Jira Implementation: Innovated by developing a customized Jira implementation, streamlining workflows and improving issue resolution.