Jordan Posey
Jordan Posey

User Administrator

Actively looking · Member since 5 Dec 2023
Message
Location
United States
Desired salary
Unspecified
Work preference
Full Time, Contract, Part Time, Temporary
Experience level
Not set

About

Professional summary

Results-driven professional with a passion for technology and process optimization. Experienced in technical support, data systems, and innovation. Adept at collaborating with cross-functional teams to drive efficiency and enhance user experiences. Skilled in troubleshooting, documentation, and project coordination. Committed to continuous learning and contributing to organizational success.

Skills

8 capabilities

Experience

Career history

User Administrator Comerica Bank

Creating, modifying, and deleting user accounts based on organizational policies and user requests.
Managing user permissions and access rights to various systems, applications, and resources within the organization.
Providing support to users regarding account issues, password resets, and access problems.
Ensuring compliance with security policies and procedures related to user accounts and access controls.
Maintaining documentation related to user administration processes, account provisioning, and access management.
Conducting training sessions for users on account management best practices, security awareness, and compliance
requirements.
Investigating and resolving issues related to user accounts and access permissions.
Working closely with IT teams, security teams, and other stakeholders to ensure smooth user administration operations.

Power BI Analyst Federal Home Loan Bank of San Francisco

Collecting data from various sources (databases, spreadsheets, APIs)
Cleaning and transforming data to ensure accuracy and consistency
Creating interactive dashboards and reports using Power BI
Designing data visualizations to convey insights effectively
Writing DAX (Data Analysis Expressions) formulas for calculations and measures
Analyzing data trends, patterns, and anomalies
Providing actionable insights to stakeholders

End User Technologies Intern Cohen and Company

Assisted end users with troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices
Installed and configured software applications for employees, ensuring compatibility and proper functionality
Responded to user inquiries via Jira providing timely and effective solutions to technical problems
Created and updated user guides, FAQs, and knowledge base articles to help colleagues navigate technology tools and systems
Conducted routine maintenance on computers, peripherals, and network equipment, such as cleaning, updates, and
replacements
Educated users about cybersecurity best practices and password management
Assisted in tracking hardware and software inventory, ensuring accurate records and timely replacements

Education

Learning history

Wayne State University

Bachelors Degree in Information Systems Management

3.54 GPA

Henry Ford Community College

Associates Degree in Business Administration

3.35 GPA

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