User Administrator

Creating, modifying, and deleting user accounts based on organizational policies and user requests.
Managing user permissions and access rights to various systems, applications, and resources within the organization.
Providing support to users regarding account issues, password resets, and access problems.
Ensuring compliance with security policies and procedures related to user accounts and access controls.
Maintaining documentation related to user administration processes, account provisioning, and access management.
Conducting training sessions for users on account management best practices, security awareness, and compliance
requirements.
Investigating and resolving issues related to user accounts and access permissions.
Working closely with IT teams, security teams, and other stakeholders to ensure smooth user administration operations.

Collecting data from various sources (databases, spreadsheets, APIs)
Cleaning and transforming data to ensure accuracy and consistency
Creating interactive dashboards and reports using Power BI
Designing data visualizations to convey insights effectively
Writing DAX (Data Analysis Expressions) formulas for calculations and measures
Analyzing data trends, patterns, and anomalies
Providing actionable insights to stakeholders

Assisted end users with troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices
Installed and configured software applications for employees, ensuring compatibility and proper functionality
Responded to user inquiries via Jira providing timely and effective solutions to technical problems
Created and updated user guides, FAQs, and knowledge base articles to help colleagues navigate technology tools and systems
Conducted routine maintenance on computers, peripherals, and network equipment, such as cleaning, updates, and
replacements
Educated users about cybersecurity best practices and password management
Assisted in tracking hardware and software inventory, ensuring accurate records and timely replacements