Dynamic and experienced professional with a proven track record in leadership, public speaking, workshop training, data analysis, and information technology. Offering 8 years as a lead instructor at a non-profit organization, delivering engaging presentations to large audiences, and utilizing data analysis skills to drive informed decision-making. Additionally, brings 12 years of experience as a service desk lead in information technology.
Successfully mentored and developed teams, fostering a positive learning environment for adults
Delivered impactful presentations to audiences’ small online interactions to crowds of 500+
Lead many community-driven events from planning to execution with teams of all sizes.
Led service desk operation, managing support, troubleshooting providing exceptional customer service.
Demonstrated strong problem-solving skills and attention to detail in resolving technical issues.
Analyzing data, utilizing charts and information to drive decision-making process to management.
Training and on-boarding of Helpdesk technicians staff
Organization Administration
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