NOC Engineer

Perform monitoring and maintenance functions associated with AEP’s specialized network and telecommunications system.
Monitor fiber optic and microwave transport systems
Monitor and analyze network performance and troubleshoot problem areas as needed
Test and analyze network facilities and monitors data traffic and network
Works with data acquisition (SCADA) systems, local and wide area networks (LAN/WAN), VoIP, and associated environmental alarms
Provides day-to-day systems analysis and support for monitoring, troubleshooting, configuring, and reporting. NERC CIP clearance
Experience managing multi-site network environments
Troubleshoot and maintain CISCO routers, switches, firewalls, and cisco wireless, cisco IP phones
Works with 800 MHz systems and P25 radios

Troubleshoot and repair network and telecom devices (Calix ONT devices, Juniper routers)
Troubleshoot and resolve T1, PRI, Fiber optic, and network issues, LAN/WAN
Customer service and vendor coordination (T-Mobile, ATT, Verizon, Century link, etc.)
Troubleshoot and monitoring outages
Testing and monitor fiber lines and devices
Maintain and follow up on customer accounts (M4 work force Ticketing)
Technician dispatch
NOC (Network operations center)
Manages (Outages) after-hours trouble management functions to ensure timely restoration of affected customer services within the guidelines of established customer service level agreements.

Troubleshoot and repair wireless access points(WAP) - Cisco
Troubleshoot business networks (POE) Power over Ethernet, routers, switches and firewalls units
Troubleshoot Computer issues (PC)
Providing Enterprise Customer Service Center support including help desk assistance.
Providing assistance to users in executing system functions and business processes.
Providing guidance for customers on completing tasks in a newly implemented program.
Executing project management duties on tactical tasks and activities.
Providing documentation support.
Providing high-level and in-depth analysis of customer care processes.
Help Desk software experience. (Service Now)
Proficiency in using Microsoft Office including Excel, Word, PowerPoint, and Access.
Provides experience in a Consulting capacity.
Service Now Ticketing system

Resolves complex network problems involving power, network hardware, routers, CSU/DSU, carrier related services, and switches. Has the ability to understand and isolate layer 1 and 2 issues.
Customer service
Working Knowledge of TCP/IP
Provisioning circuits on the Cisco, Juniper, and Alcatel routers
VOIP experience
Maintain and follow up on customer accounts (Remedy Ticketing Systems)
Building static routes and BGP
● Administering the operation of LAN/WAN-related network services
● Troubleshooting and resolving LAN/WAN performance, connectivity and related networks
Building circuits such as VPLS, MPLS, Ethernet, frame