Administration of access and permissions to corporate systems, ensuring compliance with internal policies. Management and control of KPIs associated with IT operations and access compliance. Preparation of control reports and documentation for audits. Handling N2 incidents related to access and permissions. Management of Microsoft 365, OneDrive, SharePoint, SAP, ServiceNow, Google iCloud, HubSpot, and Windows 11.

Management and control of user roles, access, and authorizations. Management of AD, DHCP, DNS, VPN, Odoo, Microsoft 365, Jira Service Desk, and Windows 10 and 11. Access control for devices, software, confidential data, and networks. Implementation of security measures standards (BitLocker, Endpoint, PingID, MFA, Microsoft Authenticator). Support for IT processes under ISO 27001 / 27002 standards.

Administration of access to institutional systems. Control and management of profile access. Coordinating teamwork to meet SLA compliance and maintain strong KPI performance. Ability to analyze operational metrics and solve root cause problems. Participation in network processes and access traceability. Management of Power BI, Microsoft Admin Center 365, AD, Windows Server 2016 (folder access), and Osticket.

Remote Level 1 and 2 support for Windows OS, Android, iOS, and macOS. Diagnosis, optimization, and maintenance of notebooks, tablets, and printers. Ticket management and resolution in Service Manager while meeting SLAs. Administration of Active Directory: drive mapping, permissions, and password resets. Backup and information recovery. Management and activation of corporate antivirus software.

Control and monitoring of servers: Hyper-V, DHCP, File Server, WSUS, DFS, ISA, Elastix. Granting permissions in Active Directory, Exchange Server 2016, and VMware. Supervision of databases and folder permission assignments. Antivirus activation: Symantec, Kaspersky. Configuration of LAN connections such as domain access and security encryption. Communication with vendors for hardware maintenance and system backups. Management of SAP Admin (Basis, ERP, CRM).

Remote support for national and international users. Full ticket management in HP Service Manager with escalation according to incident type. Maintenance of notebooks, mobile devices, and printer installations. Management of Active Directory and Lotus (permissions, password resets, profile administration). Management of purchase/sales orders in SAP CRM and ERP.