Client Relationship Coordinator

● Promoted to Client Relationship Coordinator by providing outstanding customer service at all times to clients and colleagues
● Maintain a positive and professional working relationship with Account Executive, internal team members, and key client contacts
● Respond in a timely manner to requests from recruiting team, Account Executive, key client contacts and other HCS team members
● Prepare daily progress reports on the performance of recruiting team and review the reports during morning meetings and other times as directed by the Account Executive
● Facilitate and lead daily team meetings to provide updates on open job orders and address questions, comments and/or concerns from the team
● Facilitate the candidate screening and submittal process
● Maintain consistent client communication and provide updates to the team so job orders
can be filled in a timely manner
● Monitor candidate timesheets on a weekly basis, checking for errors and accuracy
● Provide quality control oversight along with the Account Executive on recruiting and
account management processes
● Serve as main point of contact for key client contacts when the Account Executive is unavailable
● Assisted the recruiters and sales team with daily follow up of both candidates in the pre-deployment phase and on-assignment
● Provided unique coaching based on client feedback
● Assisted recruiters with quality calls and check in, making up to 40-60 calls a day
● Performed creative engagement for candidates including creating newsletters, sending
cards, and gift bags
● Identified candidate issues to enhance their experience

● Dispatched correct maintenance workers to repair issues at over 50+ cafes
● Ordered parts and new appliances when needed
● Organized deliveries by cafe and affiliated maintenance worker
● Utilized Microsoft Excel,Microsoft Outlook, and Google sheets to receive, dispatch, and
close out repair inquires
● Communicated with external repair companies when needed over the phone and through email

● Made guests feel welcomed and ensured a pleasant experience by taking them to the table
● Recited specials during that time, offered menus, and responded to guest inquiries
● Other duties included setting tables, sweeping, rolling silverware, and cleaning highchairs

● Performed excellent customer service with clients to ensure they returned for additional services
● Pitched memberships, gift cards, and products at checkout
● Opened and closed the facility
● Oversaw the distribution of employee checks as well as tips
● Audited products for back end use and products sold front end
● Booked new appointments and confirmed up-coming appointments
● Handled 100+ incoming and outgoing phone calls daily

● Checked members in and out
● Sold memberships and tanning supplies for commission
● Made protein shakes and sold pre made food items
● Opened and close the gym as well as counted deposits, put weights away, and ensured all
opening/ closing tasks were completed
● Performed all hourly gym sweeps including checking bathrooms were clean, machines were
wiped down, and trashes were not overflowing

Minored in Political Science and English