Key Account Manager

Completed a year of inside recruitment consisting of business development and placing the correct candidates with appropriate roles

Graduated early from the 18-month rotational post-graduate program to gain familiarization in the operations and sales departments of Cintas. I Implemented Lean and Six-Sigma principles to identify and reduce inefficiencies in the production, service, and accounts payable/receivable departments

• Facilitated the professional development and leadership of five trainers, resulting in five promotions post assignment

• Advised Chief Technology Officer and senior leadership on project rollout and SAP implementation progress

Created and maintained standardized training documentation, now used as the foundation for training all new and current Cintas employees

• Trained general managers and service managers on SAP financial reporting, KPIs, and strategy for SAP revenue forecasting

Responsible for the creation and development of customer relationships and revenue growth
• Managed and developed a team of 10 service technicians and 1 supervisor to achieve superior results
• Analyzed weekly reports and customer trends to coach and redirect service representatives

Responsible for maintaining, retaining, and growing the flagship locations’ top 250 accounts within the greater New York City territory
• Champions SAP’s ERP, CRM, and Business Objects modules to make profitable decisions using empirical data
• Leads sales and production departments to successfully onboard new customers

Multiple Deans List
4 Years Track Scholarship
Academic All American