Key Account Manager
About Me
I am a results-driven professional with a B.A in Human Resource Management and Labor and Employment Relations from Rutgers University-New Brunswick. As a seasoned Key Account Manager, I have honed my skills in customer success, matrix management, and business development. I have a techno-functional background in SAP, specifically, CRM Hana, business objects reporting, and ERP systems. This enables me to make informed, data driven decisions and aid me to grow my portfolio by over 24% in FY'22 and and 26% in FY'23 . In my other roles, I developed leadership and change-management skills as well as skills in recruiting, P&L management, six sigma, team building, and negotiations. I am eager to take the next steps to be an asset for your team.
Skills
Customer ServiceCRMSalesInterpersonal SkillsBusiness DevelopmentAccount ManagementCustomer SuccessTeam LeadershipBudget ManagementChange ManagementTeam ManagementClient Relationship ManagementGoogle SheetsSAPContract NegotiationTeam BuildingERPHREmployee RelationsCRM ManagementCompetitor Research
Education
Bachelors of Arts
Multiple Deans List
4 Years Track Scholarship
Academic All American
Experience
Completed a year of inside recruitment consisting of business development and placing the correct candidates with appropriate roles
Graduated early from the 18-month rotational post-graduate program to gain familiarization in the operations and sales departments of Cintas. I Implemented Lean and Six-Sigma principles to identify and reduce inefficiencies in the production, service, and accounts payable/receivable departments
• Facilitated the professional development and leadership of five trainers, resulting in five promotions post assignment
• Advised Chief Technology Officer and senior leadership on project rollout and SAP implementation progress
Created and maintained standardized training documentation, now used as the foundation for training all new and current Cintas employees
• Trained general managers and service managers on SAP financial reporting, KPIs, and strategy for SAP revenue forecasting
Responsible for the creation and development of customer relationships and revenue growth
• Managed and developed a team of 10 service technicians and 1 supervisor to achieve superior results
• Analyzed weekly reports and customer trends to coach and redirect service representatives
Responsible for maintaining, retaining, and growing the flagship locations’ top 250 accounts within the greater New York City territory
• Champions SAP’s ERP, CRM, and Business Objects modules to make profitable decisions using empirical data
• Leads sales and production departments to successfully onboard new customers