Trustworthy support agent with over two years of practicalexperience and dedicated work ethic. Self-motivated toconsistently provide first-class results in line with stringenttargets and deadlines. Also a creative English teacher with 6+years of demonstrated experience achieving positive outcomesfor pupils. Creates engaging lessons to produce excellentresults. Motivates and supports students with exemplary care.
- Provided first contact support via e-mail (ticketing system) for all supportedlanguages (Portuguese, English, Spanish, German, Italian, French, Polish and Dutch).
- Translated Help Centre articles, macros and internal information from English toPortuguese.
- Attended regular meetings in order to update data and procedures.
- Provided support via e-mail (ticketing system) and live chat for both English andPortuguese speaking players at the Epic Games (Fortnite) project.
- Attended daily meetings in order to update the data and procedures.
- Took procedure-oriented trainings in order to provide a support of excellency.
- Prepare one-on-one and group English classes for students ranging from A1 to C1CEFRL levels.
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Select and adapt appropriate materials and resources based on the students'needs and abilities.
- Provide translating services for the Finalboss game company, being the mostrelevant works the Game Design Document sent to Bandai-Namco, an interview forthe Epic Games team about the use of the DevGrant and, most recently, the game'sSteam page information.
- Translate academic papers and resumes on various research areas.
- Estimate costs and provided quotes based on project length and complexity.
- Inspect translations
word-for-word for grammar and spelling faults.
Master
Master in English Language and Literature
Bachelor
Bachelor in English Language and Literature
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