Community Builder

Served a customer base of 2,600+ global retail brands using Nosto for personalization, merchandising, search, and UGC.

Coordinated community announcements, product updates, and individual user bug fixes across departments.

Created video content, product FAQs, and tutorials, and managed targeted campaigns to increase content engagement.

Managed the sales pipeline, negotiated contracts, and onboarded new clients.

Created and implemented a channel for user feedback to go directly to our platform team and generated weekly reports for review.

Managed a community of 4,000+ creatives using Write Label to earn money by delivering original content for brands.

Developed internal processes to grow a healthy community, including community guidelines and a code of conduct.

Executed partner events with clients like iHeartRadio, NBC Universal, ShopRite, and Kikkerland.

Created a forum for creatives to connect, provide in-depth feedback and editing, and share ideas and job leads.

Identified SaaS companies and onboarded them to our proprietary platform and feature description database.

Assessed company tech stacks across competing/comparable vendors to identify redundancies and serviceable market gaps.

Managed the sales pipeline, negotiated contracts, and connected companies with viable customer leads.

Co-launched the NYC campus for a coworking and tech education community from pop-up to a 60,000 sqft space.

Managed a $500k/yr events budget, 16 event coordinators, catering staff, and the campus event calendar.

Developed long-term partnerships with Casper, TechStars, Rent the Runway, and IBM, resulting in $100k+ annual revenue.

Managed online engagement with a team of 8 by processing ~1,500 submissions/wk from a contributor community of over 1m, producing two weekly web series, scheduling panelists and guest appearances, and preparing product demonstrations