Experienced Project Manager with a passion for public health and social causes. Skilled in Organization Skills, Customer Service, Writing, Microsoft Office, and Problem Solving. Graduated Cum Laude from Howard Community College in 2019 with a degree in Public Health. Current Account Manager at Empire Management Group.
Mastered Verizon product knowledge in order to successfully sell their products and services
Participated in a daily management training courses to further my career development
Networked with highly successful entrepreneurs to improve upon my own skills and knowledge
Interacted with customers, colleagues and management in a professional and friendly manner
Served as a point of contact for customers’ questions and concerns
Played a pivotal role in the corporate management team of a multi-million dollar remodeling company
Coordinated with cross-functional teams to guarantee that all projects went smoothly
Generated weekly reports to streamline workflow across various branches, enhancing efficiency
Improved efficiency and communication between installers and upper management
Trained and delegated tasks to new staff members, contributing to their professional growth
Provided personalized and compassionate care to a 58-year-old paraplegic client, ensuring their physical and emotional well-being
Assisted with Activities of Daily Living and Enrichment Activities for this client including bathing, dressing, grooming, feeding and mobility support
Maintained detailed records of the client's daily routines and progress, ensuring continuity of care
Interviewed, hired and mentored staff members, fostering a skilled and cohesive team
Formed positive and lasting relationships with members, staff and colleagues
Effectively resolved daily customer service issues, and ensured member satisfaction
Designed well-organized and visually appealing materials for weekly events
Showcased a commitment to professional development by staying engaged with events and training opportunities through the Club Management Association of America (CMAA), keeping up-to-date with the latest industry trends and best practices
Delivered exceptional customer service, ensuring a positive experience for all patrons
Proficiently used the Point of Sale (POS) system for order processing
Demonstrated flexibility and a commitment to personal growth, leading to promotions and training of new employees
Associates of the Arts for Public Health, Cum Laude
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