Customer Service & Support Specialist

Conducted fingerprint procedures for individuals within the Unaccompanied Minors Program, ensuring adherence to regulatory requirements and maintaining confidentiality.
Demonstrated professionalism while assisting clients in obtaining family reunification through fingerprint services, aligning with the organization’s mission.
Efficiently managed scheduled appointments and meticulously documented specialized data, supporting case managers in closing cases within tight deadlines.
Configured, installed, and performed troubleshooting tasks for various applications, ensuring accuracy and reliability for all appointments.

Applied strong problem-solving and multitasking abilities to streamline office operations and enhance efficiency.
Developed and implemented efficient methods for progressing and reporting accounts payables and receivables, optimizing financial management.
Maintained meticulous calendars for owner/realtor facilitating smooth coordination of inspections and maintenance repair appointments.
Provided comprehensive office management support and skillfully processed leasing agreements.
Demonstrated exceptional organizational and communication skills in addressing and prioritizing tenant concerns.

Delivered exceptional customer service by assisting clients with product selection and sales, showcasing strong interpersonal and client relationship-building skills.
Achieved associate membership in the Gucci 2 Million Dollar Club within the first year, demonstrating a commitment to exceeding sales targets.
Increased sales by 20% through successful cross-selling techniques, contributing to revenue growth.
Established and nurtured strong customer relationships through ongoing engagement beyond the in-store experience, resulting in a substantial 40% increase in phone sales.

Managed comprehensive studio operations, ensuring seamless client experiences and promoting exceptional client care.
Successfully achieved and exceeded monthly sales targets, driving revenue growth and contributing to the company's membership goals.
Demonstrated outstanding customer service by assisting and engaging with 50+ clients daily, addressing their needs, and ensuring satisfaction.
Spearheaded seasonal marketing initiatives and collaborated on sales budgeting, optimizing promotional strategies to enhance brand visibility and boost sales.

Minor- Sociology