Software engineer

Comprehensive Operational Oversight: Monitor, ensure, and manage all aspects of the onboard laundry operation, including equipment functionality, inventory management, and service quality.
Customer Service Excellence: Provide impeccable customer services with a dedicated focus on delivering the best Customer Experience (CX). Implement strategies to enhance customer satisfaction and loyalty.
Strategic Management: Implement strategic initiatives to improve services, introduce new offerings, and enhance the overall CX. Monitor industry trends and competition for continuous improvement.
Educational Outreach: Educated customers on common laundry misconceptions and provided accurate instructions for optimal laundry practices.

Team Leadership and Cultivation: Spearheaded weekly team meetings to foster teamwork, ensure consistency among a dedicated team of 6 members.
Dentistry and Technology Integration: Scrutinized key topics in dentistry and explored advancements in related software programs and technologies. Effectively integrated these insights into daily practice operations.
Training and Efficiency Enhancement: Conducted comprehensive training sessions for dental assistants, specializing in CAD/CAM software within a state-of-the-art dental lab. Authored and published manuals to facilitate improved workflows, enhance efficiency, and uphold the highest standards of dentistry.
Operational Optimization: Optimized the work schedule through proactive communication, strategic reorganization, and hands-on involvement in dental procedures. Achieved a remarkable more than 99% customer and co-worker satisfaction rate, leading to a substantial 10-20% increase in practice income.

Immersive software development course, emphasizing full-stack web development, which entailed 1000+ hours of coding.