Virtual Customer Sales Expert

Provided personalized customer service by responding quickly to inquiries via phone, email or chat support systems.
Created detailed reports on customer interactions for management review.
Assisted with onboarding new staff members by providing guidance on virtual selling techniques.
Optimized workflow processes using innovative technology solutions.
Maintained thorough knowledge of company products and services to effectively present solutions to customers' needs.

Developed and implemented new strategies to educate consumers on how to best utilize their devices
Designed promotional displays of featured devices to showcase their functionality and increase sales
Marketed to local businesses to inform consumers of new devices and technology to increase store revenue.
Demonstrated excellent customer service skills when dealing with client inquiries.
Communicated product features, advantages, and benefits to customers.
Developed and maintained relationships with customers to ensure repeat business.

Maintained strong knowledge of all wireless products, accessories, pricing plans, and promotions for all carrier to maximize sales opportunities.
Reached and exceeded sales goals each month resulting in consecutive top seller awards.
Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
Helped oversee the daily operations of the store, managing staff and inventory.
Communicated with clients to address questions, concerns, and needs and provide quality customer service.
Organized company merchandise and displays to increase brand awareness and product sales.