Skilled Executive Administrator and Customer Service Specialist with over 11 years of experience providing operations and administrative leadership in legal environments. Extensive experience in all aspects of service management including project planning, cost reductions, resource allocations, data entry and analysis, reporting, and team collaboration. Continually exceeds expectations by building valuable relationships and works well with people at all levels of an organization including management, team members, vendors, and clients.
• Coordinate and manage appointments with various Process servers for upcoming hearings
• Contacting vendors and affiliates to properly execute requests and managing assignments in a fast, efficient manner
• Visiting courts to file or retrieve documents, posting legal notices in public places, and attending foreclosure sales
• Dispatching and preparing summons and complaints, subpoenas, bank levies, and wage garnishment orders in CA.
• Prioritized all assignments in relationship to the requested service level, deadlines or urgency, and sensitivity.
• Applied knowledge of document requirements and filing procedures of court or service of process procedures and codes.
• Worked with branch manager to audit branch data using a variety of reports and other tools while minimizing errors.
• Communicated with branch office management and customers regarding the status and completion of assignments.
• Managed all post-judgment services in 4 major Southern California counties working with various court personnel.
• Delivered knowledgeable, efficient, accurate, and extraordinary customer service via phone, fax, and email to customers.
• Safeguarded strict confidentiality pertaining to business-related events and discussions
• Assisted attorneys, clients, and paralegals in organizing post-judgment services as well as maintaining files and records
Biology
High School Diploma
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