IT Support Technician

•Answered user questions about hardware and software operation to help resolve problems.
• •Installed new software for users and monitored version and patch update requirements.
• •Carried out new hardware installations and updates, keeping systems functional and secure.
• •Prepared equipment for staff use, installing cables, operating systems, and software.
• •Followed technical documentation for accurate installation, maintenance and repair work.
• •Completed investigations to check on reported errors, reproduce problems and trace faults.
• •Organized workspaces for employees with computer, monitors and associated cabling or equipment.
• •Tracked computer system and network performance to identify root causes of issues.
• •Scanned systems, diagnosing and correcting equipment failures and performance issues.
• •Established and troubleshot network and data communications systems.
• •Tested function of peripheral equipment and completed quality repairs.
• •Delivered reliable, high quality technical support to average of 15 users daily.
• •Distilled complex technical information into easily digestible instructions for end-users.
• •Maintained internet and intranet websites to maximize reliability and usability.
• •Used iSupport to track support tickets and document actions.

• •Reviewed financial data, performing analytical procedures to identify unusual transactions.
• •Reviewed financial statements, gathering and analyzing data to verify accurate representation of
transactions.
• •Facilitated smooth running of audits by preparing detailed, accurate audit planning documentation.
• •Optimized efficiency of financial reporting by completing accurate disclosure checklists in Teammate.
• •Worked with large volumes of data, completed accurate calculations, and presented results in required
formats.
• •Upheld strict confidentiality and information protection standards for data.
• •Used spreadsheet software to compile and analyze financial data.
• •Identified and help correct errors in financial data or accounting practices.
• •Read and correctly interpreted documentation to understand key details and make accurate judgments
about data.
• •Evaluated financial information to detect and investigate suspected fraud.

• Ensured smooth service desk operations, acting as a facilitator between the customer and other support
departments.
• •Handled escalated customer queries and disputes, finding swift resolutions to maintain excellent customer
relations.
• •Analyzed escalated issues and promptly identified solutions, exceeding KPI targets.
• •Effectively managed service desk issues.
• •Developed support procedures and strategies of systems, networks, operating systems and applications
development.
• •Installed LAN sockets(keystone) and setting up PoE for IP Phones from the switch.
• •Installed communication equipment i.e., switches, router, patch panel, LAN trunking, CISCO video
conferencing.
• •Monitored network remotely.
• •Installed and configured essential company software's such as Distributed Control Systems (DCS), Systems
Application and Products •(SAP).
• •Monitored and maintained computer systems and networks.

Masters in Computer ENgineering

Bachelor of Business Information Technology