Operations Manager Vacanza Properties
• Lead all payroll operations and ensured all compensations were properly processed
• Owned and managed customer relationship to drive the value of Vacanza’s service offering.
• Worked with cross-functional teams (marketing, administration, and facilities maintenance) and ensured business processes were operating efficiently.
• Streamlined the customer relationship process which improved overall client satisfaction and engagement.
• Established a referral network with local and international realtors that increased properties under management by 150% throughout 2023.
