Systems Engineer

• Responsible for centralized troubleshooting of customer issues as well as the operation and the management of the Verizon Wireless’ Network
• As a part of a highly visible team provided 24x7 support for high network availability and attainment of service levels
• Effectively communicating and escalating network issues to ensure quick resolution; utilizing a network management system to detect network events; and creating trouble tickets to document issues
• Partnered with System Performance to provide timely and accurate technical assistance to our internal and external customers.
• Applied acquired technical knowledge to monitor and troubleshoot issues, ensuring the health of the network while working closely with external and internal organizations

• Provide outstanding customer service on installation and repair of a variety of entertainment services such as high-speed internet access (HSIA), internet protocol (IPTV), voice over internet protocol (VoIP), and RF transmitters by utilizing a spectrum analyzer.
• Tested fiber optic networks and installed network terminals to optimize the network facilities using network systems configurations.
• Troubleshoot network related problems for customers utilizing copper and fiber-optics OTDR, fiberscope, and lightspeed broadband tool (LSBBT).
• Organize product training, provide consultative service, and order management by utilizing and tracking company provided metrics.
• Made use of 7750/7705/7250 IXR Routers such as Nokia and Ciena to install and troubleshoot PON (Passive Optical Network) networking systems to converge broadband usage.
• Worked with higher-management and field internal repair technicians to schedule the release of new technologies.