Customer service

-Ability to build trusting relationships with customers, and amanage unexpected changes in a time sensitive enviornment.
-Create a welcoming experieince by greeting guests genuinely.
-Work both independently and closely with others to accomplish task at hand.
-Work in a safe amnner at all times which includes identifying and correcting hazards.
-Fill many roles to bring support and stability to team as needed.

-Sole flight attendant responsible for welcoming every passenger and ensuring their needs and preferences are met, such as wheelchair assistance and proper baggage placement.
-Demonstrate the proper use of safety equipment to ensure compliance of federal regulations on each flight, as well as conduct preflight checks of both cabin and emergency equipment on each flight.
- Conduct preflight checks of cabin and emergency equipment before passenger boarding.
-Identify and document cabin maintenance issues and promptly report findings to pilot-in-command, such as smoke detector malfunction.
-Stay up to-date with compnay policies by reading e-notifications to ensure compliance of enhanced safety and service related responsibilities.
Process onboard sales and acess customer information to help keep myself informed and prepared.

-Responsible for addressing customer questions, compliants, and concerns in a timely and professional manner, troubleshooting and diagnosing customer issues and providing appropriate solutions.
-Build relationships with customers by providing a positive experience with a 24/7 customer support environment.
-Documented all commuincations with patrons to promote a consistent experience across all support channels.
-Redirected customers to appropriate departments and teams when necessary.

-Assisted customers with transactions.
-Educated customers on how to utilize their mobile device to connect with the company, and have access to their purchase history.
-Identified potential fraud and performed appropriate actions to prevent store loss and raised questions to management to adhere to policy guidelines.