Administrative Assistant

With my extensive background in healthcare management, coupled with a proven track record in supervising and mentoring multidisciplinary teams, I am confident in my ability to contribute to the success of your organization.

In my previous role as Client Care Coordinator at CBI Health, I successfully led and supervised a team of healthcare professionals, including patient service assistants and care coordinators. I am adept at providing overall guidance, mentorship, and support to ensure the delivery of high-quality patient services. My experience includes effectively managing the onboarding process, conducting regular performance assessments, and implementing progressive disciplinary measures when necessary.

I am well-versed in resource optimization to enhance service provision efficiency, including information and referral, assessment, and linking patients to community services. I excel in problem-solving, handling ethical dilemmas, and addressing complaints to achieve the best possible resolution. Furthermore, I have actively participated in change initiatives, automation, and service provider transitions, displaying a commitment to staying abreast of industry developments and ensuring smooth transitions for the team.

Additionally, my recent experience at Waterford Retirement Living Home has equipped me with valuable insights into providing personalized care, actively monitoring residents, and contributing to their overall well-being. This experience further enhances my ability to foster positive morale, utilize conflict resolution techniques, and support staff during reform initiatives within fast-paced environments.