Online Support/Chat Moderator

Worked as a freelance graphic designer and copywriter, providing services to various clients.
Developed logos, banners, and other visual assets to meet client requirements.
Collaborated with clients to understand their branding goals and translate them into effective design solutions.
Completed copywriting assignments, creating engaging and persuasive content for websites, advertisements, and other marketing materials.
Communicated with clients to gather project requirements, provide updates, and ensure client satisfaction.
Managed social media accounts for clients, including content creation and curation to enhance brand visibility and engagement.

Developed social media promotion strategies for clients.
Created and managed content on various social media platforms including Facebook, Instagram, and Twitter.
Increased audience engagement and attracted new followers through contests, promotions, and advertising campaigns.
Analyzed data and provided reports on key metrics such as follower growth, audience interaction, and conversions.
Collaborated with designers and copywriters to create compelling and relevant content.
Monitored trends and new tools in SMM to optimize promotion strategies.

Provided prompt assistance and guidance to customers in real-time through chat and email channels.
Resolved customer issues and provided technical support.
Handled incoming inquiries, logged and documented customer interactions.
Managed the knowledge base and updated the FAQ section on the website.
Collaborated with other departments to address complex customer inquiries.
Systematized and analyzed customer feedback to improve service quality.

Acquired in-depth knowledge in computer graphics, design, and operating relevant software and tools.
Created and edited graphic elements, including logos, illustrations, advertisements, and layouts.
Developed skills in working with graphic software packages such as Adobe Photoshop, Illustrator, and InDesign.
Participated in projects involving the creation and adaptation of graphic materials for various media platforms, including print publications, websites, and social media.
Mastered essential design principles such as composition, color harmony, typography, and user interface.
Collaborated with fellow students, exchanging ideas, receiving feedback, and collectively producing high-quality design projects.

Developed fully functional websites, showcasing proficiency in web design and development.
Wrote and designed a book, demonstrating skills in writing and creating visually appealing layouts.
Created logos that effectively captured brand identities for various projects.
Collaborated with fellow students on projects, showcasing teamwork and the ability to exchange ideas.
Participated in graphic design competitions, highlighting creative skills and competitiveness.
Attended industry webinars and workshops, furthering knowledge and staying up-to-date with industry trends.