Customer Service Representative

Provided excellent customer service to Humana members, responding to inquiries and resolved issues
in a timely manner.
• Assisted the company with attaining the highest customer service ratings, earned 100% marks in all
grading categories including communication skills, listening skills, problem resolution and politeness.
• Utilize knowledge of the company's products and services to answer questions and provide solutions.
• Accurately document all interactions with customers in the system
• Follow up on customer inquiries as needed.
• Maintained a positive attitude while interacting with customers in a fast paced environment.
• Identified opportunities for improvement in customer service processes.
• Assisted with training new customer service representatives.
• Monitored customer feedback and suggest changes to improve customer satisfaction.
• Stayed current on product updates and changes.
• Provided support to other departments as needed.
• Participate in team meetings and brainstorming sessions.
• Adhered to all company policies and procedures

Managed a large volume of inbound and outbound calls, emails, and chats with knowledge and
efficiency.
• Identified and addressed customer needs.
• Provided expert answers to questions about products, pricing, and availability while presenting the
value of our product portfolio to customers.
• Met customer-service department sales leads when opportunities would arise.
• Followed company guidelines and procedures for communications with minimal supervision.
• Recommended improvements to company processes.
• Maintained daily recordings and documentation of issues and resolutions in a database for sales and
executive management teams to review