Knowledgeable and dedicated customer service professional with two years experience in the sales and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and job execution. Highly results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Generated an increase in sales by 11% within 5 months by upselling and cross-selling.
• Used customer insights to develop innovative sales strategies to increase sales.
• Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Developed strong rapport with customers through asking follow up questions to uncover their specific needs.
• Listened to customer needs and desires to identify and recommend optimal service.
• Improved 85% of collections efficiency by implementing strategic negotiation techniques and customer service skills.
• Reduced 10% of delinquency rates for assigned accounts through persistent follow-up and effective communication.
• Enhanced client satisfaction with timely resolution of disputes and clarification of billing issues.
• Boosted recovery percentages 70% by establishing payment plans tailored to individual debtor circumstances.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Improved efficiency and reduced wait times by 90%.
• Educated customers about their medical insurance billing, payment processing and support policies and procedures.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Processed policy updates and changes accurately, ensuring client needs were met within 24 hours of task initiation
High School Diploma
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