I have serviced as an independently contracted customer servce agent for the past 3 years. I work for clients for that provide customer service via email and chat communication using the Zendesk application. Providing excellent and efficient customer support was our goal.
I have 20+years experience in all aspects of customer service and sales including retail, call center support as well as in a store front setting. I have been working from home for the past 5 years.
Proficient in assisting customers via inbound/outbound calls, chat and email support
I have cultivated proficiency in critical thinking, communication, and problem solving .
I enjoy working in a team environment as well as working independently.
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